All products have a 30 day warranty + lifetime warranty for only $4.95

All products have a 30 day warranty. If there is any issues at all with your order, please feel free to contact our friendly customer support team at hello@arcanegaze.com. We're committed to providing you with a swift solution and ensuring your complete satisfaction. Your happiness is our top priority!

Arcane Gaze™ orders are swiftly fulfilled and shipped worldwide, typically arriving within just 7-15 days.

Orders may take up to 2-4 business days to be shipped out

Yes. All our products are made of S925 sterling silver or stainless steel.

For the best results, we recommend using a photo that is at least 1,000 x 1,000 pixels. If you're unsure about the quality of your photo, feel free to contact our team for assistance!

For low resolution photos, we will reach out to you for a replacement. If we don't hear back, your order will be processed with the provided photo. Please note that we are not responsible for blurry results.

At times, even the most reliable services can experience hiccups. If your package goes astray in transit, we've got you covered. We're happy to offer refunds or replacements in the unfortunate event of a lost package.

We currently have 3 warehouses, one in the US, one in Germany, and one in China. The specific warehouse for delivery is determined by the system. If relevant EU taxes are involved, our company will pay for this part of the fee.

International shipments may be subject to import taxes, duties and/or customs clearance fees, which are levied once a shipment reaches the recipient's country. These fees are the sole responsibility of the recipient.Arcane Gazehas no control over these charges, nor canArcane Gazepredict what they may be.

We currently have 3 warehouses, one in the US, one in Germany, and one in China. The specific warehouse for delivery is determined by the system. If relevant EU taxes are involved, our company will pay for this part of the fee.

Once an order is placed, we start processing it right away, so changes or cancellations are usually not possible. However, if you reach out to us immediately, we'll do our best to accommodate your request.

You can track your order on our order tracking page here.